Frequently asked questions

Your KPR product is warranted against material and manufacturing faults when sold in as manufactured condition for a period of six months from the date of purchase.

If you’re experiencing an issue with your KPR shoes, we would love to give them a proper evaluation. Either contact your supplier/agent or email to sales@kprsafety.com.sg. Our warranty team will examine your claim form and photos.

This warranty is limited to the replacement with an identical or equivalent product. The proof of purchase (Invoice) and, if required by the KPR or your supplier, your returned product, must accompany your claim. Otherwise, this warranty is void. It is important to note that it will be up to the discretion of the warranty manager as to whether the claim will be approved or denied if a receipt can’t be provided.

This warranty is void if, in the opinion of the manufacturer, this product has been deliberately damaged or used in an application and/or environment for which it is not designed.

All KPR’s products are based on the UK sizing system. Please find the size conversion chart below:

Reference the size of the shoe you are currently wearing. Our shoes are designed for a generous fit and can accommodate thicker socks. If you normally wear size 11 shoes comfortably, please choose our size 10 for a better fit.

To determine if your boots are the correct size, please use our shoe size chart to help you decide.

If your footwear is the correct size, you should have a finger’s width between your heel and the back of the boot to provide maximum protection and comfort.

• Wear good quality socks that fit well to reduce friction in shoes or boots.
• Comfortable and well-fitted safety footwear can prevent many injuries. It reduces fatigue and keeps you alert longer.
• Replace worn or defective footwear (E.g. leather covering toe becomes worn or cut or if an object of substantial weight falls onto safety shoe). Perform regular maintenance and inspection.
• To clean your boots, remove any debris with a brush or wipe clean with a damp cloth after exposure to chemicals or cement. (Do not use any caustic cleaning agents).
• If wet, dry them at room temperature, avoiding proximity to heating elements as artificial drying can cause the leather to shrink, harden and crack. Soles should be cleaned by brushing and/or washing to remove any dirt. Anti-static properties are greatly reduced by wet conditions and with wear.
• To protect your footwear, use good products recommended for leather care.