Frequently asked questions

General

Your KPR product is warranted against material and manufacturing faults when sold in as manufactured condition for a period of six months from the date of purchase.

If you’re experiencing an issue with your KPR shoes, we would love to give them a proper evaluation. Either contact your supplier/agent or email to sales@kprsafety.com.sg. Our warranty team will examine your claim form and photos.

This warranty is limited to the replacement with an identical or equivalent product. The proof of purchase (Invoice) and, if required by the KPR or your supplier, your returned product, must accompany your claim. Otherwise, this warranty is void. It is important to note that it will be up to the discretion of the warranty manager as to whether the claim will be approved or denied if a receipt can’t be provided.

This warranty is void if, in the opinion of the manufacturer, this product has been deliberately damaged or used in an application and/or environment for which it is not designed.

All KPR’s products are based on the UK sizing system. Please find the size conversion chart below:

Reference the size of the shoe you are currently wearing. Our shoes are designed for a generous fit and can accommodate thicker socks. If you normally wear size 11 shoes comfortably, please choose our size 10 for a better fit.

To determine if your boots are the correct size, please use our shoe size chart to help you decide.

If your footwear is the correct size, you should have a finger’s width between your heel and the back of the boot to provide maximum protection and comfort.

  • Wear good quality socks that fit well to reduce friction in shoes or boots.
  • Comfortable and well-fitted safety footwear can prevent many injuries. It reduces fatigue and keeps you alert longer.
  • Replace worn or defective footwear (E.g. leather covering toe becomes worn or cut or if an object of substantial weight falls onto safety shoe). Perform regular maintenance and inspection.
  • To clean your boots, remove any debris with a brush or wipe clean with a damp cloth after exposure to chemicals or cement. (Do not use any caustic cleaning agents).
  • If wet, dry them at room temperature, avoiding proximity to heating elements as artificial drying can cause the leather to shrink, harden and crack. Soles should be cleaned by brushing and/or washing to remove any dirt. Anti-static properties are greatly reduced by wet conditions and with wear.
  • To protect your footwear, use good products recommended for leather care.

Technical Questions

KPR offers two main toe cap options – steel and composite. Read the below to decide which will work best for your needs.

Steel Safety Toe Cap – Steel toe cap offers protection against drop and crush injuries. Developed to withstand a force of 200 joules (Meets EN 20345).

Composite Safety Toe Cap – Non-Metallic toe cap offers protection against drop and crush injuries. Lightweight and airport-friendly. Developed to withstand a force of 200 joules (Meets EN 20345).

A steel midsole in the shoe protects from perforation or the penetration of sharp objects through the outsole. KPR offers two main mid-sole options – steel and textile. Read the below to decide which will work best for your needs.

Steel Sole Plate – Anti-puncture Steel soleplate offers protection against sharp objects that could penetrate the outsole of the shoe. Developed to withstand a force of 1100N (Meets EN 20345).

Textile Board – Anti-puncture textile board offers protection against sharp objects that could penetrate the outsole of the shoe. Lightweight, flexible, and airport-friendly. Developed to withstand a force of 1100N (Meets EN 20345).

Slipping, tripping, and falling are the main causes of accidents on the work floor. KPR’s selection of footwear meets or exceeds the European EN ISO20345 slip resistance standards.

All KPR Safety Footwear with a safety toe cap complies with the following safety standards:

Singapore Standard SS513.

European Standard EN ISO20345.

The problem is due to a process known as hydrolysis. Hydrolysis is the chemical breakdown of the PU polymer and the resulting disintegration of the PU sole accelerated by the high humidity in tropical climates.

As a consequence, PU loses flexibility over time and gradually becomes brittle, and starts cracking and crumbling.

The aging of safety shoes is an entirely normal process that all PU-soled shoes go through. With proper care and storage of safety shoes in a dry and well-ventilated space, hydrolysis should not be a common problem.

Thank You!

You’ve been added to our mailing list and will now be among the first to hear about new arrivals and special offers.